Support Centre
How can we help you?
Browse the topics below or reach out directly. We typically respond within 24 hours.
FAQ
Prospect Audit — Help & FAQs
Visit the Chrome Web Store and click "Add to Chrome". The extension installs in seconds. No account or sign-up is required to start using the free plan.
Some sites use heavy client-side rendering or aggressive bot protection that prevents the extension from reading the page source. The extension only reads what is publicly visible — it cannot bypass security measures.
The free plan allows 5 distinct hostnames per day. The counter resets at midnight your local time. Upgrade to Pro for unlimited scans.
After purchasing, you'll receive a license key by email. Open the extension, go to Settings (gear icon), paste your key into the License field, and click Activate. See the full guide for screenshots.
Make sure you're pasting the full key with no extra spaces. If the issue persists, email hello@epexlogics.com with your order number and we'll resolve it within 24 hours.
No. All audit data is stored locally on your device using chrome.storage.local. Nothing is sent to our servers. The only outbound requests are a WordPress version check (to wordpress.org) and license validation for Pro users (to lemonsqueezy.com).
Open the Leads page from the extension popup, then click the "Export CSV" button in the top-right corner. The file downloads immediately.
You can delete individual leads from the Leads page. To clear everything, remove the extension from Chrome — this deletes all chrome.storage.local data associated with it.
Pitch generation is a Pro feature. Upgrade to Pro to unlock it. On the free plan, you can still see the opportunities that would be used in a pitch.
Pro is billed monthly through Lemon Squeezy. You can cancel any time from the billing portal link in your purchase confirmation email. No cancellation fees.
Can't find your answer? Email hello@epexlogics.com with your question and your Chrome version. We respond within 24 hours.
Still need help?
We're a small team and we actually read every message. Reach out and we'll sort it.
Email hello@epexlogics.com